Privacy Policy

PRIVACY POLICY

Updated: April 2026

1. Introduction

NS Aviation (a trading name of XLN Group Pty Ltd, ABN: 34 756 639 089 is committed to protecting your privacy and handling your personal information responsibly, openly, and transparently.

This Privacy Policy explains how NS Aviation collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the 13 Australian Privacy Principles (“APPs”) contained in Schedule 1 of the Privacy Act, including amendments introduced by the Privacy and Other Legislation Amendment Act 2024.

By engaging with NS Aviation’s website, services, or personnel, you consent to the collection, use, and handling of your personal information as described in this policy.

2. About NS Aviation

NS Aviation provides aviation consulting and advisory services to clients across Australia. We operate through online enquiries, in-person meetings, and telephone and email communications.

NS Aviation is operated by XLN Group Pty Ltd, and all references to “NS Aviation”, “we”, “us”, or “our” in this policy refer to XLN Group Pty Ltd trading as NS Aviation.

3. Personal Information We Collect

We may collect the following types of personal information:

3.1 Identity and Contact Information

• Full name
• Email address
• Postal address (home or business)
• Telephone and mobile numbers
• Business name and ABN/ACN (where applicable)
• 
  

3.2 Professional Information

• Aviation licence details and certifications
• Employment history and professional qualifications
• Details of aviation operations or projects relevant to your enquiry

3.3 Website and Technical Information

• IP address and browser type
• Domain names and referring website addresses
• Access times and pages visited
• Cookie and session data (where applicable)

3.4 Sensitive Information

We will only collect sensitive information (such as health information relevant to aviation medical requirements) where it is reasonably necessary for our services and with your explicit consent, or as otherwise permitted by the Privacy Act.

4. How We Collect Personal Information

NS Aviation collects personal information through the following means:

• Directly from you when you contact us via our website, phone, email, or in person
• When you submit enquiry forms, engage our services, or enter into a contract with us
• From publicly available sources (such as CASA registers or professional directories)
• From third parties with your consent, or where permitted by law

Where practicable, we will collect personal information directly from you. If you provide us with personal information about another individual, please ensure they are aware of this policy.

5. Why We Collect Personal Information

NS Aviation collects and uses personal information to:

• Deliver aviation consulting, advisory, and related services
• Respond to your enquiries and manage your account or engagement
• Provide you with information about our services, including updates and relevant industry news (with your consent)
• Comply with legal and regulatory obligations, including those under the Civil Aviation Act 1988 and CASA regulations
• Conduct research and improve our service delivery
• Process invoices, payments, and manage business operations

We will not use or disclose your personal information for any purpose that is unrelated to the primary purpose of collection without your consent, unless permitted or required by law.

6. Disclosure of Personal Information

NS Aviation does not sell, rent, or lease personal information to third parties. We may share your personal information in the following circumstances:

6.1 Service Providers

We may share information with trusted third-party service providers who assist us in delivering our services (e.g., IT support, accounting, cloud storage). These parties are contractually required to keep your information confidential and may not use it for any other purpose.

6.2 Legal and Regulatory Requirements

We may disclose personal information if required to do so by law, a court order, or a regulatory authority (including CASA or the Australian Information Commissioner).

6.3 Business Partners

From time to time, we may contact you on behalf of trusted business partners regarding an offering that may be of interest to you. In such cases, your uniquely identifiable personal information is not transferred to any third party without your prior consent.

6.4 Overseas Disclosure

NS Aviation does not disclose personal information to overseas recipients. 

7. Data Quality and Security

NS Aviation takes reasonable steps to ensure that personal information we hold is accurate, complete, up-to-date, and relevant. We implement appropriate technical and organisational security measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

When personal information is no longer required for any purpose for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

8. Notifiable Data Breaches

NS Aviation is committed to complying with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act. In the event of a data breach that is likely to result in serious harm to any affected individual, we will:

• Assess the breach as quickly as possible
• Notify the Office of the Australian Information Commissioner (OAIC)
• Notify affected individuals where required

We maintain an internal data breach response plan to ensure timely and appropriate action is taken.

9. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience. Cookies are small data files stored on your device that help us recognise returning visitors and understand how our website is used.

We may also use analytics tools (such as Google Analytics) to collect aggregated, non-personally identifiable information about website traffic and usage patterns. You may disable cookies through your browser settings; however, this may affect the functionality of our website.

We encourage you to review the privacy policies of any third-party websites linked to or from our site. NS Aviation is not responsible for the privacy practices of external websites.

10. Accessing and Correcting Your Personal Information

Under APP 12 and APP 13 of the Privacy Act, you have the right to request access to the personal information we hold about you, and to request corrections where that information is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To make such a request, please contact us using the details below. We will respond within a reasonable timeframe (ordinarily within 30 days). In some circumstances, we may charge a reasonable fee for providing access. If we deny a request for access or correction, we will provide written reasons.

11. Direct Marketing

We may use your personal information to send you information about our services, industry updates, or promotional material where you have consented to receive such communications, or where it is otherwise permitted by the Privacy Act.

You may opt out of receiving direct marketing communications at any time by contacting us or using the unsubscribe link in any marketing email. We will action your request promptly and at no cost to you.

12. Privacy Complaints

If you believe that NS Aviation has handled your personal information in a manner inconsistent with this policy or the Privacy Act, we encourage you to contact us in the first instance so we can investigate and resolve your concern.

We will acknowledge receipt of your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

13. Changes to This Privacy Policy

NS Aviation may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or technology. The updated policy will be published on our website with a revised effective date. We encourage you to review this policy periodically.

Continued use of our services following any update constitutes your acceptance of the revised policy.

14. Contact Us

For any privacy-related enquiries, access requests, corrections, or complaints, please contact support@nsaviation.com.au

This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.